Frequently Asked Questions
When will my order ship?
Where do you ship to?
How much will it cost to ship my order?
All international orders ship for $14.95 via First Class Mail.
How can I track my order?
A tracking number will be emailed to you once your order has shipped (which can take 2-3 business days). If you did not receive a tracking number please contact us and we will resend it. Visit usps.com to track your order.
Care and Keeping of your New Therapy Balls
Once a therapy ball has dried out and gone slick, it cannot be reversed.
We want you to be completely satisfied with your purchase! We encourage you to contact us prior to ordering if you have any questions about our products. If your order arrives damaged or with missing or incorrect items please contact us so that we may promptly correct the error. If you need to return unused items for refund or exchange please send them to the address below, within 30 days of purchase of the item(s). Include the packing slip that came with your package, and a note detailing if you’d like an exchange or refund. Once we receive your package and determine the items are unused your refund or exchange will be processed.
AE Wellness Returns
321 N Pass Ave. Suite 309
Burbank, CA 91505
Please contact us if you have any questions.